Poor Customer Service

I had my nails done on 3 October 2026, and by the very next day, 4 October, two of my nails had already come off. I contacted the nail technician, on 5 October to arrange for the issue to be fixed, but the appointment did not go ahead because she was unwell. I understood the circumstances and was willing to make alternative arrangements.

On 8 October, I contacted the salon directly and explained the problem. I was told that 9 October was the only available day for me to come in.I made arrangements to attend, only to arrive and be informed that my appointment had been cancelled.

A further appointment was then arranged for 24 October at 13:15, which I accepted in good faith. Unfortunately, this appointment was also cancelled because the nail technician would not be available.

What has disappointed me most is not only the fact that my nails did not last, but also the repeated difficulty in getting the issue resolved. I have been patient, communicated with the salon, and made efforts to accommodate the available appointments, yet I am still left without a satisfactory resolution.

This experience has affected my confidence in both the quality of the nail service and the customer service I received. I no longer wish to receive any further services from the salon and have requested a refund instead.

I believe customers should receive services performed with reasonable care and skill and should be treated professionally when raising legitimate concerns.

I hope the salon takes this feedback seriously and improves how it handles service complaints and appointment arrangements. Based on my personal experience, I would not choose to return.