Lazer hair removal

I am deeply dissatisfied with my experience at Thai salon. I purchased a voucher for Lazer hair removal but the experience left me not even using all the sessions.

When I went to my very first session I stood outside ringing the bell for a few minutes with staff standing outside. Only to later realize that the door was indeed open but the staff outside didn't even try to mention that the door is never locked and one can just go in. When I got to reception it was overfull with staff telling me to sit but there was no seat available and towels laying on most seats.

I got to the room to do my Lazer session eventually but the policy states you are not allowed to shave about 48 hours before. (I have gone to a previous Lazer session by another place and yiu had to be clean shaven - this will follow up shortly).

You should not have 48 hours before becuase in the session the beautician takes a blade and shaves your under arm bare, no product to avoid any shaving rash and so, it felt truly harsh on the skin. (why not just shave at home then where you have acesd to shaving without any friction?)

The Lazer session went on but I had NO info regarding how the process works, the do's and do not's after treatment, during treatment and so on. (luckily I had knowledge from the previous Lazer session from another salon).

We get to the front and the lady creates a booking for my next Lazer appointment in 4 weeks time and I left.

After four weeks I went back for my second Lazer session, only to find out that the Lazer machine is never there on a Sunday and no one told me this making me drive there for absolutely nothing.

You get responses on a WhatsApp status saying that if you didn't get WhatsApp confirmation then your booking is not finalized but surely if they made the booking on their own system without me asking for a date, they should of followed up with me and said unfortunately the employee who WORKS THERE made a wrong booking time, can they reschedule because the machine is not avaliable.

I am most definitely not going to go back and would not recommend this salon.