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After spending R900 on 2 vouchers.

[07/26, 07:45] Tyger Valley Spa: Good day Kindly meet your the****** at the second building that we have at Edward building 3, next to midas for your treatment please don't forget your towels x2 PER PERSON 🖤 [07/26, 09:02] Inshaaf: Good day. I do no have an appointment today. [07/26, 09:04] Inshaaf: Read up. I asked to postpone [07/26, 09:05] Tyger Valley Spa: we will first need the rescheduling fee payment then we can only reschedule , it is R250per person . [07/26, 09:27] Inshaaf: I'm sorry. I contacted you Thursday already [07/26, 09:28] Inshaaf: Why do I need to pay a rescheduling fee [07/26, 09:29] Tyger Valley Spa: when do you want to reschedule for ? [07/26, 09:33] Inshaaf: The 9th of August pls [07/26, 11:02] Tyger Valley Spa: Reason for the rescheduling is because you want to move to Aug and your voucher was redeemed in July [07/26, 11:18] Inshaaf: This voucher is valid for 3 months from date of purchase [07/31, 12:36] Tyger Valley Spa: Good day Inshaaf,

Thank you for your messages.

We’ve reviewed your booking history with us from 01 July to 26 July, and we’d like to note that Coco Vogue has already made multiple accommodations for you — including rescheduling your appointments several times and extending flexibility where possible.

However, your voucher was already redeemed in July for confirmed bookings. As per our policy, once a voucher is redeemed and appointments are confirmed, any further changes — especially outside the 48-hour rescheduling window — will incur a R250 per person rescheduling fee.

This policy was clearly communicated and applies to all clients equally, to ensure fairness and manage our bookings effectively.

If you’d like to reschedule for 09 August, we’ll gladly assist — once the applicable rescheduling fee is paid. Please confirm if you wish to proceed and send through proof of payment to secure your new date.

If not, we’ll consider the matter resolved on our side.

Kind regards, Management Coco Vogue Beauty Spa [07/31, 15:49] Inshaaf: Good day

I can respect the fact that there have been problems with booking slots and I have already forfeited 1 voucher, however, if you look at the history of this conversation you will note that there were many slots where you were unable to accommodate me with the dates and times that I had requested.

I am a regular Coco Vogue client and have supported the business with no issues in the past. The voucher I am requesting to make use of is the girls day which was the second voucher I had purchased. This voucher was not redeemed in July as I had submitted the voucher on 10 July. You offered me an option of booking for 26th at 4pm. I then asked on 24 July if we could please reschedule to a further date which wasn't noted by yourselves and I received a message asking me to meet my the****** on the day that I clearly requested be postponed. This is an error on your part for not moving the booking and I have noted and respected the policy of 48hr notice period.

It has also taken almost a week for a response on my messages which I don't think is fair either. I don't dispute that you have been accommodating but there have also been lots of confusion as to the 2 vouchers I submitted.

I would kindly request that you please reconsider your decision based upon the above, keeping your policy in mind for future salon visits.

Regards

Inshaaf [08/05, 08:48] Inshaaf: Good morning. Any response as to the above message I sent last week Thursday?