Disappointment regular client

I have been trying to make a booking for my second session microblading treatment for the past month now. The WhatsApp line was hacked so there wasn't much response and even the same before it was hacked. The phone lines no one answers so I decided to come into the salon yesterday around 1:30pm and a medium complexion lady who had her hair straightened assisted with making the appointment for today at 3pm. I rock up at the salon with my towels only to be told that my appointment is at 4pm today. I would have never made my appointment for so late due to me having to fetch my daught from creche so it was definitely an error from your side and due to fetching my toddler i had to reschedule the appointment.

The receptionist tried to assist, however shes new herself and advised she can do Monday at 2pm and can only block off the time for me but not make the booking because I now need to pay a cancelation fee. Im just horrified at the level of service I have been receiving from Coco vougue and especially given the fact that I come in quite abut for treatments. I asked to get the owners number but unfortunately I can only send an email to this email address were everyone receives mail on.

Please can this be resolved soonest as I advised the lady yesterday I am leaving on holiday soon and would like to get my brows done before I leave.