Disappointing service and false advertising

I had a booking at Coco Vogue on Sunday at 15h30. Prior to purchasing a voucher from Wiki Deals, I contacted them to enquire regarding availability, to which had been confirmed, resulting in me purchasing said voucher. Once the voucher had been purchased and I sent it to Coco Vogue to confirm the booking, I was told that there are no slots available and had to basically work around what they could squeeze me in for.

We arrived at the place at 15h15, for our 15h30 appointment. The massages only started at 16h00pm. I'm not certain what the "Welcome ritual" is, that you advertise on the deal, as nothing of this sort was done for us.

You advertise (Swedish, CBD or signature) full body massage, we were not given an option to choose which we would've preferred.

You advertise (Kalahari glow facials) of which we did not get.

You advertise 2 ****tails, however when the coupon is purchased, it states "mocktails", which is not a train smash, however we were yet again, not given the option as to which mocktail we would like and were given some horrible drink that we just left and didn't even touch.

Initially, this was advertised, and once the coupon is purchased, what was advertised is no longer relevant.

image.png I would've purchased elsewhere had I known that this is the level of ethical conduct at this Spa.

You shouldn't advertise under false pretences, and no, there are options for leaving out certain treatments, or the pizza, etc... What is advertised as above, is what was sold as the coupon, however when the coupon gets sent, half of the promises are removed and you get rushed. disappointing service.

I would like to commend the massage the******s, they did a good job (on what was actually done), however the overall experience at this place has left a bitter taste and I would definitely never go back there and would most certainly not recommend anyone to go there either.