Disappointing Experience so far

Myself and my husband was there on Monday 28th Sept for the package for 2. We unfortunately did NOT enjoy our treatments at all., and I must say that it was Not worth the money or the time – as We feel we waisted our money and time. And did Not feel like Kings and Queens as your statement reads.

- We were 2 people – however only 1 the****** introduced her self – I feel The the****** that did my treatment could have come and introduced herself to me, before the treatment, as she will be my the****** – It's only good manners and part of good client services. - We filled in Client cards – however None was discussed with us and double checked that we were Not allergic to something/ingredients ect etc. - If I did not tell my the****** that I was pregnant– she would not have known – as she did not asks us any questions relating to our massages/treatment – which is unprofessional. - We came in for massages – However No questions was asked to us – in order to ask where is our concern, where on the body/muscles must they concentrate on etc etc – That is what a Good the****** does, ask questions – to find out where is clients concern. - I asked my the****** if the Oil/medium she was using was safe for use during pregnancy – however she had to go out and asked the manager what it was and if it was safe etc etc. – A the****** MUST know what medium/oil she is using to massage a person – what is the medium, what is the main ingredients, what is the benefits of this medium etc etc – she came back and told me it was Organic – what is Organic – what is the medium made up – she could not tell me at all. And that is something that is Very important. - I could hear my husbands the****** almost 'telling'' my the****** what to do next in the treatment as I could feel them speaking between treatments etc - example - she did not know where to put the pillow under me… - The The****** hardly said a word apart from turn around etc etc – not asking me how the pressure was etc – It litterly felt like someone was applying lotion on my body and that was it. - When she told me the treatment was finished – her hair also fell on me – A the******s hair should be tied up during a treatment. - My husbands the****** also did not ask him if the pressure was good etc – He also said – it was like she only app**** lotion on his body and that was it – no pressure on his neck/shoulders/feet etc etc. - The way my the****** was cleansing my face shows that she does not know how to do a facial at all – there was no professional manner in how she fold her hot towel/compress on my face and the way she wiped my face – the way she app**** the cleanser/creams etc etc. - She even forgot to massage my right arm. - The way she ended off my legs is definitely not a way a massage should be ended off at all , the right leg she ended off by rubbing my big toe – and my left leg she just ended – she frequently took both hands Off my body – where as a professional the****** knows that you Always keep in contact with the client on the bed – especially when you perform a massage. - When we were walking back the the****** was on her phone the whole way – which I find very unprofessional – as she was still in the presence of the clients. - When we arrived back – we still had to wait between 10-15min for the 'snacks' that was prepared – and people coming in after us – ate before us – where it should have been prepped in advanced ….

The MOST disappointing point is that NO Manager/Owner Responded to my email OR *** and they definitely do not respect their clients hard earned money. Our Cost was *** - an for what? ? ?

The Worst Place to go to.