Disappointing experience

I booked a Luxury Couples Spa Package for my mom and myself.

The purchasing of the voucher was easy enough.

When we got there, our first problem was that we did not bring enough towels - but we're told that we can hire or buy them. That was a mistake on our part, however it is extremely frustrating that you are required to bring your own towels to a spa.

We asked how much it would cost for hiring. It was R150 pp to hire and R250 pp to purchase. The voucher in itself cost me R399 so paying more for towels did not make sense. We also did not want to cancel or reschedule and then pay a fee so we ended up hiring the towels.

While the ladies did our massage, a foot scrub special of R100 each were offered. I asked if that was not included in the voucher and was told no.

Since a foot scrub /mask is what my mom really wanted and we thought it was included, my mom said yes and she'll just go ahead and pay the R200.

Once the session competed, I double checked the voucher once more and while the treatment did not include the foot srub, it did include a relaxing foot massage + hydrating foot mask.

This is what we wanted but did not get. We also had a mineral rich mud back wrap that was not done.

The incomplete voucher and additional charges really made this a disappointing experience. I was planning on going back end of the month with a friend but this just left a sour taste in my mouth.

If services that are part of a voucher purchases is not available, this needs to be communicated and compensated for.

Again, the ladies that did the actual treatments were lovely, respectful and did a great job on the treatments that were competed, however, the overall experience was disappointing