eL
ella L

1 reviews | Active since Aug 2019

23 Jan 2026, 16:45

Daylight *******

I am utterly disgusted at the lies you receive from the owner of Coco Vogue Cresenthia September. For a Christian owned business which quotes Bible scriptures at the entity its really discussing. I paid for a treatment on the 12 November and I tried for a whole month to get an appointment for the 12th Dec. The receptionist stuffed up my appointments 3 times. Eventually I called in on the 12th Dec and was quite upset. The owner herself spoke to me regarding the appointment and asked me if I was the one who wrote a review on her business and when I said yes she told me t9 email her my bank details and she will do a refund when she can. I emailed regarding my refund every week there after for 6 weeks and heard nothing. I wrote another Google review and she responds that this was resolved on the 2nd Jan yet I heard nothing from the owner and the salon (such lies) and that they have a no refund policy. I am in utter shock that small businesses operate in such a ********* way. And I have spent alot of money on previous treatments and I was unsold products which I even purchased. So I guess you want to rob me of a R1000 with a no refund and you are unable to provide me with an appointment either because I tried for a month!!! What a joke really both the owner and staff!!! I will be reporting this to the Consumer Protection as well!!!

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