Coco Vogue beauty bar salon - Dodge Business!!!

These people are Dodge!! I am in shock of what just happened to me. extremely disappointed that businesses like these exist. I purchased a R799 microblading voucher for Coco vogue beauty bar. Their communication is extremely poor! I am absolutely disappointed how poorly they respond to clients messages.

On the day of my appointment, they told me to pay additional R500 which was not included in their fine print and I advised them if I had known that I would not have bought the treatment.

They saying because iv had microblading before their terms and conditions are that if a client had it done before they need to pay additiona R500. So I said no where on the Hyperli fine print does it stipulate that. No where on their consultation form does it stipulate that and no where on their communication to me have they stipulated that either. It's like they made it all up on the day to **** people out of money.

I did some research which I probably should have done before I purchased this voucher and the reviews are not great. I also saw that Fomo banned them as a merchant for poor communication. They never answer any calls and reply whenever they want. This makes it so difficult to plan. It's honestly pathetic.

In shock standing there asking them to please email me a letter providing me of proof that no where does it stipulate an additional R500 and that they request Hyperli to refund my money. They made me stand there for an hour and asks me to write down what they need to say. Then she chats to the boss on her phone (and even eventually 1.5 hours later she says the boss will write an email) I said to her, I don't trust you guys because he/she is hiding away and getting the staff to do their dirty work. As I'm being patient and polite I'm waiting for them to send me the proof email and then they saying their laptop doesn't work then I said it's fine I'll wait. Then another client walks in an Says "does your phones work because his been calling and no one answers and then he decided to come till there" then I realized she **** to me saying their laptops does infact work because she went onto her laptop and checked that customers booking. she was just stalling me to leave by lyingto say her everything is frozen. I told them i am so disappointed, it feels like a ****. I urge all customers not to waste your time at this place. And to top it all, they have this major sign on the wall about Bible scriptures which is probably to lure people into trusting them. I am in complete shock that I just got ****med out of R799.