Be Cautious of Coco Vogue beauty bar salon

I purchased a Coco Vogue Wikideals voucher for R399 and made my booking via phone. The receptionist confirmed and said she would send a WhatsApp message for confirmation. As part of their process, they require you to send the voucher before your appointment — which means they redeem it before you even arrive.

When we got there, the experience was extremely disappointing. The staff were unfriendly, the receptionist didn’t greet or guide us — I had to ask where we should sit.

We brought two towels (as their message instructed: “bring 2 towels”), but once we arrived, they insisted we needed four towels for two people. If they knew the booking was for a couple, why not say “bring 4 towels”? It feels like part of their sales tactic, because they conveniently sell towels at the spa for R490 each!

If you don’t have enough towels, they cancel your booking and charge a R500 cancellation fee (R250 per person) — yet this is not mentioned anywhere in the fine print when booking through Wikideals.

I requested to cancel my voucher, but when I followed up with Wikideals, I was told my voucher had already been redeemed — even though I never received the service.

🚫 Please be cautious when sending your Wikideals voucher to Coco Vogue before your appointment. Once they redeem it, you lose your money, and there’s no protection against their unfair policies.