BAD SERVICE

I WOULD NEVER SET FOOT AT YOUR SPAR!! Contacted the place to book via phone call I was instructed to contact them via whatsapp to send our name, voucher and booking date I was told that they were fully booked for the day that I wanted Later on in the day, they let me know that there was a slot available for 11:15, which I accepted I sent another message to clarify the details of the voucher where I was blue ticked Went to the appointment for the timeslot given When we arrived, it seemed as if they double booked Asked the receptionist whats going to happen as they had given the slot and was not an error on my side that they had double booked Receptionist wanted to reschedule for later in the day, but I explained that we traveled from the southern suburbs and the person who brought us needed to start work at 2, could they make any adjustment for an earlier slot Receptionist said she has a timeslot for 1:15pm While discussing alternatives, the manager had been watching on the camera, and decided to call in The manager did not apologize over tbe phone, spoke in a rude condescending way and tried to put the blame on us, the clients When I explained the whatsapp messaged and showed the proof, the manager diverted the conversation on speaking about the marketing on facebook and that they were a the****** short I asked what could be done and the manager failed to provide any solutions despite me asking numerous times The manager then told the receptionist that we should either reschedule for another time that she must call security to escort us out Despite the humiliation of being escorted out of the building for not reason, I decided to then take 1:15 time slot, but the receptionist then said it was 1:15 and 2:15, 2 separate slots despite us booking it together The story kept change and the entire environment was hostile and absolute rude treatment from the manager This was when I decided to request a refund because the story kept changing, they humiliated us for no fault on our end and would not make any decent effort you acknowledge or rectify the error. The main focus of the manager was not to fix the error at hand, but to pass the blame to us despite the available evidence and kept focusing on what would be suit the company best. Never ever have it experienced such hostility and utter disrespect! The customer service is absolutely **********