Decent product, dissaster of account

2 installations by Cochrane. Some terrible service getting the 1st order, but eventually came through correct months late. Installation was okay as well. But afterwards the account was a complete mess. Took months and dozens of hours of my time emailing and phoning and complaining to sort out. Second order was an add on. Extremely simple. 3 items in total. One delivery, 1 return of a panel and 2 posts to credit. Asked for my credit. Nobody was interested. Starting sending mails and phoning. Eventually a nice lady started to help. They said I owed money for items I hadn't (1) ordered (2) ever seen (3) didn't even know what they were (4) they couldn't even tell me what they were. My 4 year old could reconcile this account it is so simple. After about 30 hours of e-mails etc..... I now have arranged to meet them on site to show them what they themselves installed.<br> But the product is very nice.