LT
Linda T

1 reviews | Active since Jul 2009

24 Feb 2017, 14:11

Unbelievably poor and shoddy service

<p>Opened an account with Coca Cola for our venue in Johannesburg. From opening the account, to getting a rep out, to order placement, to order delivery, to quality, attitude, professionalism - Coca Cola have shocked me with their beyond appalling service. I wish I could post a picture of the filthy condition of the expired glass bottled stock that was delivered to me. I'm willing to bet not one Coke executive would be willing to serve it to any of their family members, but seem oblivious to the fact that this is what is being delivered to their clients. But, the absolute cherry on top is that the distribution manager, rep and sales manager seem incredulous and extremely annoyed that I turned the order away! Coke - if this is how you operate in South Africa your advertising in a lie (those beautiful shiny bottles and lovely crisp, fizzy drinks) your service delivery is a joke, and your management and sales divisions should hang their heads in shame! Disgusted.</p>

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Replies (2)
Coca-Cola South Africa
Coca-Cola South Africa's reply14 Mar 2017, 10:47
Official

Hi Linda,

Thank you for taking my call. I will escalate your complaint and update you as soon as possible.

Regards,

Aphiwe Bukani

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Coca-Cola South Africa
Coca-Cola South Africa's reply14 Mar 2017, 11:08
Official

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