Poor Service Delivery and Lack of Support from Coca-Cola South Africa

I am deeply disappointed in the level of service delivery from Coca-Cola South Africa. Despite numerous attempts over the past year to engage with the company, I have received little to no meaningful support.

In September 2024, I sent an email to the CI Centre requesting a fridge for our shop, as we actively stock and supply Coca-Cola products to our community. The only response I received was a generic list of requirements, with no follow-up or effort from a representative to assist further.

Since then, I have gone as far as exchanging numbers with Coca-Cola representatives in parking lots in an attempt to be heard, but this too has amounted to nothing. In 2025, I have repeatedly tried to reach out to a representative without success.

As a global brand, Coca-Cola positions itself as committed to supporting businesses and communities, yet the South African branch has failed to uphold these claims. This lack of urgency and accountability is unacceptable, especially when small businesses like ours are working hard to drive sales of their products.

I request immediate engagement from a Coca-Cola South Africa representative to resolve this matter and demonstrate that the company truly values its customers and business partners.