MN
Malcolm N

1 reviews | Active since Dec 2016

02 Aug 2020, 10:00

Poor quality product and service from Coca-Cola South Africa

I purchased a number of 6 packs of Schweppes 200 ml cans earlier this year and every pack had a defect including abnormally shaped/dented cans, cans that were less than full, and cans that start leaking. I've removed and discarded cans on numerous occasions and still further cans start leaking. Aside from the loss in product, and inconvenience of cleaning up the mess on numerous occasions, my cupboard shelf has also been permanently damaged as a result of leaks from the poor quality product made by a company that used to take a lot of pride in producing quality products.

I sent an message on their website months ago and have had no response to date. I sent a further enquiry on Coca-Cola's international website to which I received a response but was advised they unable to assist and that Coca-Cola SA will need to assist. Clearly management of the SA business do not care.

0
Replies (4)
Coca-Cola South Africa
Coca-Cola South Africa's reply02 Aug 2020, 19:48
Official
Good day Malcolm

We sincerely apologize for the experience you had. Kindly note that a consultant will contact you to address your complaint accordingly.

We humbly apologize for any delay in contacting you.

Regards 
Coca-Cola Customer Care
MN
Malcolm N's update27 Aug 2020, 00:34
Reviewer Update
I was requested to send photos of the defective product and the damage it caused however I've had no response since and my e-mails to *** are being ignored.
MN
Malcolm N's update03 Sept 2020, 20:14
Reviewer Update
Still no response from Schweppes regarding their defective product and the damage it has caused!
MN
Malcolm N's update16 Sept 2020, 09:44
Reviewer Update
I received a call from Nathan on 3-Aug-20 who advised issue would be addressed. I was also provided reference ***6 but since then nothing has been done and my e-mails have been ignored.