Pathetic !!

Received delivery 10/2. Dry Lemon was damaged and deducted from invoice. Requested staff I need stock urgently so they must take out the damaged 6 pack and give me the 18 that is left. They refused, I requested them to write that on invoice that the will not do that. They ignored request. I wrote note on inv about their service and driver told me they will throw that away ...... The other one made a remark and laughed when he left. Arrogant staff !!! I phoned Cindy @ Coke Shanduka - she is the only one willing to help. She said the could have left the 18 cans and deducted 6 from my inv. She then let me know that she spoke to Thulani and that they would return later same day to deliver the 18 Dry Lemon as I need it for this morning. But once again the arrogant don't care attitude from staff kicked in and that did not happen. I phoned Thulani this morning - no answer. Driver also told me that he never signs for money after I requested him to sign on inv - funny hey ???