vV
vollensteecc V

1 reviews | Active since Dec 2016

05 Dec 2016, 14:26

No Service

<p>We have been struggling for months now to obtain a login to order as well as obtain fridges for our General Dealer, Pub and Bottle Store. I have send my details to register several times via email and got the system generated resonce that my responce will have a turn around time of 3-4 weeks. This started in June 2016 already.</p> <p> </p> <p>Eventually after getting no feedback or responces on my email queries or the messages left at ABI Rustenburg and promises that a Sales Person will be. On secontacting me soon I visited the ABI Rustenburg Branch. On several ocations I got turned away by Security with an excuse that no sales persons was on site, or they were in a meeting and they cannot assist us on the day or that we must come back later. Eventually we got hold of the sales rep contact number for our area.</p> <p> </p> <p>Lesego (083 ********** ) was quick to assist in completing our application two weeks ago . But that is where it ended .We have been struggling for 2 weeks now to get an order placed and delivered as well as the fridges we requested and was prommised . We were told to expect the fridges by the latest last week Wednesday (30 November 2016). After 17h00 on Wednesday Lesego pitched without the fridges and he only took the beverage order promising to deliver early Friday Moring. Friday Morning we got a commitment that the truck was being loaded and the delivery would be done around 11h00. We kept struggling as by 14h00 no delivery had taken place Late Friday afternoon we were told they are waiting for the truck for the second load and will still deliver Friday afternoon. I told them that it was a urgent order and I would wait for them. No truck arrived.</p> <p>On Saturday Morning Lesego told me he can deliver some of the stock with his car but there is a problem and he would not be able to provide me with an invoice. I told om to please deliver and we will get the invoice from him on Monday. He never pitched. Up to now we have not received our fridges nor our beverage order. Lesego stated that he is currently in Tlokweng and will only be able to assist us when he returns to the office.</p> <p> </p> <p>Our Shop opening should have been on 1 December and we keep delaying because we cannot provide our clients with cold colddrinks. We are losing income daily and this is getting real frustrating as we keep getting promises that the order and fridges are on the way but nothing is being delivered.</p>

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Replies (1)
Coca-Cola South Africa
Coca-Cola South Africa's reply04 Oct 2017, 11:38
Official

We apologise on the delayed response and assistance. Please note that all complaints shall now be answered quick in the future.

Thank you very much.

Best Regards.