R(TD
Richard (JR Trading) Davids

1 reviews | Active since Dec 2013

11 Dec 2017, 17:38

Invalid unique codes

Good day. About 3 days ago I purchased 4 cans of 30ml cokes as there is a competition running. After several attempts the unique codes does not register and comes back as invalid. I tried all 4 codes with no luck. I logged the query online and up till today no feedback. I got an auto response after my enquiry with a ref# ********** 2 but nothing more. This is not acceptable as I got charged for every attempt at entering their code. I feel this is a cheap way of getting customers to purchase their product with **** codes hoping customers will just purchase again until a code eventually works. I requested the cans to be collected from my house with full refund as well as compensation for air-time and travelling cost to and from the retail store where I purchased the product. I need a response please.

Thank you

0
Replies (1)
Coca-Cola South Africa
Coca-Cola South Africa's reply21 Dec 2017, 12:57
Official

Good day,

Thank you for your message. Please note that this is the first time we have this kind of enquiry. We will now request you allow us time to send to IT, as they will then send it to relevant personnel who can assist.

thank you for your message and awareness

best regards

Calvin.