Ignoring customer complaints

Acc ***<br> <br> I complained on Hello Peter on 24th September. Abi's response was that an agent would contact me. I am still waiting.<br> <br> Order of 21st September has been \despatched"but not yet delivered - despite Oratile at Customer Care (***) assuring me he had sorted it out.<br> <br> I placed an order on 29th September and am still awaiting delivery. Order placed on 1st October for delivery tomorrow still shows on the system as unplanned.<br> <br> I have called the customer care line to follow up on my orders. Was kept holding for 10 minutes"