I never asked for a Free fridge... Just proper service delivery

Recently opened a takeaway, app**** for a fridge, they said 10 working days, have called their office numerous times spoke to several people, it's almost 1 month now and still no one has been sent out to me. Yesterday spoke to Mbali and she starts telling me about other customers who have been waiting longer than me, is this what customer service has come too. She says it's been allocated to a district but cannot give me any information to who I can contact, takes my details and says a manager will call me back, and still No one has contacted me... If my business is to small for you guys to give me proper service, your staff should be honest and say we unable to assist you, so I can try other avenues for cool drinks, not make promises where your service delivery is pathetic and cannot deliver...