Foreign matter in Coke

I Bought a 2lt Coke at my local grocer just to find floating objects in it., to me it appeared like a dead insect of some sorts.I called Cokes consumer lines where I received a reference number and I was promised that a representative would come and collect the coke and I would have feedback as to what the next step would be but to date nothing has happened is there anyone out there that experienced the same I'm just being given empty promises by Coke