For an entire month I've waited for this company to assist me with a simple request to capture my details

For an entire month I've waited for this company to assist me with a simple request to capture my details. For their employees it seems that's a task to great to accomplish. How do they hire? ********? Bribes? It seems that way. They're completely unprofessional, derelict in their duties and the poorest preformers. Perhaps their managemt teams should be looked at because how lax their attitudes towards their jobs is concerning.