TT
Tony/Jorge TJsconvenience

1 reviews | Active since Mar 2018

05 Mar 2018, 13:39

extremely pour customer service

we have an issue with a cooler not working in our outlet for over 6 weeks we have many different references and have had numerous conversations with different departments including Jaco Roets (depo manager) who advises these issues will be sorted however still no satisfaction. After many unanswered calls messages that were never returned we managed to get the contact number of his senior Jane also left messages that have not been returned we would like to know who the correct person at CCBSA would be to talk to as this situation is completely unacceptable our organisation is running for over 23 years and have never revived such a bad service

0
Replies (3)
Coca-Cola South Africa
Coca-Cola South Africa's reply05 Mar 2018, 16:37
Official

Hi TJ,

Thank you for your message.

please may you let us know where you operate from that way we can locate the relevant person who is responsible for your area

regards

Calvin

Coca-Cola South Africa
Coca-Cola South Africa's reply05 Mar 2018, 16:37
Official

Hi TJ,

Thank you for your message.

please may you let us know where you operate from that way we can locate the relevant person who is responsible for your area

regards

Calvin

TT
Tony/Jorge TJsconvenience's update07 Mar 2018, 12:30
Reviewer Update
Good Day we are working out of Roodepoort but when speaking to the manager that was in-charge of our problem and advising that i have reported it to hello peter it was not even 24 hour and our replacement fridge was delivered thank you for the prompt response the issue has finally been sorted Kind regards TJs convenience