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n.mclean n.mclean

1 reviews | Active since Jul 2017

23 Aug 2017, 21:44

Expired goods on shelves

I purchased 2 sparkling Valpre water and both were still. After contacting the call centre we found the waters were expired. I kept the water together with the slip and waited for the rep to come visit me on the 22nd August. She has not yet come and I am very disappointed as this is supposed to be a top brand world wide and I expect quality not only from the product but also the service. Here is mu reference, Thank you for contacting the Consumer Lines ? Coca Cola. Please retain your reference number: ********** 1 for future queries. With all FMG companies are employed reps who should be maintaining service levels and also ensuring that products that have expired are taken out of stores. My family and I all drink sparkling water and only buy Valpre but after this experience and also the quality of the sparkling water I have found a better and cheaper product elsewhere.

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Replies (1)
Coca-Cola South Africa
Coca-Cola South Africa's reply12 Sept 2017, 12:28
Official

Hi Nicole

Thank you very much for contact us. Please except our apology. please note that we have now taken a new step into answering any queries quick.

Again, please except our apology.

Best regards