LM
Lee-Ann Morgan
1 reviews | Active since Mar 2021
05 Mar 2021, 11:44
Empty Sprite Can
I bought a few cases of cold drinks, all of the Sprite cans are empty. (3x 6pack Sprite and 1x6Pack Sprite zero) Completely empty. Still sealed in it packaging and not expired. Also, the spite zero 6 pack has 1 can of coke. Looks like a packaging issues. The complaint email address is invalid - *** and I am not able to get through to ***. How does one raise a complaint?
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Replies (2)
Coca-Cola South Africa's replyOfficial
08 Mar 2021, 11:10Hi Lee-Ann
Thank you for bringing this matter to our attention. Kindly note that a Consultant will contact you shortly to address your complaint accordingly.
Regards
Coca-Cola Customer Care
Thank you for bringing this matter to our attention. Kindly note that a Consultant will contact you shortly to address your complaint accordingly.
Regards
Coca-Cola Customer Care
Coca-Cola South Africa's reply08 Mar 2021, 11:10
Official
Hi Lee-Ann
Thank you for bringing this matter to our attention. Kindly note that a Consultant will contact you shortly to address your complaint accordingly.
Regards
Coca-Cola Customer Care
Thank you for bringing this matter to our attention. Kindly note that a Consultant will contact you shortly to address your complaint accordingly.
Regards
Coca-Cola Customer Care
LM
Lee-Ann Morgan's updateReviewer Update
24 Mar 2021, 10:26Hi,
Please note that somebody from Coke has contacted me and arranged for collection and replacement of the cold drinks. They also promised to investigate what was the problem with the other cans and get back to me. Nobody has reached out since. I can only assume you guys replaced the product and brushed the issue under the carpet because nobody cares that coke has a packaging problem.
We received the Sprite directly from coco-cola rep, the case number is ***2. The person that delivered replaced the sprite can be contacted on *** and once again, the same problem. There is a Sprite can with a BB date of the 14th April that is EMPTY. Another empty can. This is terrible. The can is completely sealed. It is not leaking from anywhere.
Does coke not know how to pack these cans properly. This is extremely sad that your new fancy long cans have a production issue. The cold drinks can mentions 300ml only has about 5ml inside it. This is *******.
Please note that somebody from Coke has contacted me and arranged for collection and replacement of the cold drinks. They also promised to investigate what was the problem with the other cans and get back to me. Nobody has reached out since. I can only assume you guys replaced the product and brushed the issue under the carpet because nobody cares that coke has a packaging problem.
We received the Sprite directly from coco-cola rep, the case number is ***2. The person that delivered replaced the sprite can be contacted on *** and once again, the same problem. There is a Sprite can with a BB date of the 14th April that is EMPTY. Another empty can. This is terrible. The can is completely sealed. It is not leaking from anywhere.
Does coke not know how to pack these cans properly. This is extremely sad that your new fancy long cans have a production issue. The cold drinks can mentions 300ml only has about 5ml inside it. This is *******.
LM
Lee-Ann Morgan's update24 Mar 2021, 10:26
Reviewer Update
Hi,
Please note that somebody from Coke has contacted me and arranged for collection and replacement of the cold drinks. They also promised to investigate what was the problem with the other cans and get back to me. Nobody has reached out since. I can only assume you guys replaced the product and brushed the issue under the carpet because nobody cares that coke has a packaging problem.
We received the Sprite directly from coco-cola rep, the case number is ***2. The person that delivered replaced the sprite can be contacted on *** and once again, the same problem. There is a Sprite can with a BB date of the 14th April that is EMPTY. Another empty can. This is terrible. The can is completely sealed. It is not leaking from anywhere.
Does coke not know how to pack these cans properly. This is extremely sad that your new fancy long cans have a production issue. The cold drinks can mentions 300ml only has about 5ml inside it. This is *******.
Please note that somebody from Coke has contacted me and arranged for collection and replacement of the cold drinks. They also promised to investigate what was the problem with the other cans and get back to me. Nobody has reached out since. I can only assume you guys replaced the product and brushed the issue under the carpet because nobody cares that coke has a packaging problem.
We received the Sprite directly from coco-cola rep, the case number is ***2. The person that delivered replaced the sprite can be contacted on *** and once again, the same problem. There is a Sprite can with a BB date of the 14th April that is EMPTY. Another empty can. This is terrible. The can is completely sealed. It is not leaking from anywhere.
Does coke not know how to pack these cans properly. This is extremely sad that your new fancy long cans have a production issue. The cold drinks can mentions 300ml only has about 5ml inside it. This is *******.