lR
lee R

1 reviews | Active since Mar 2014

08 Jan 2017, 18:10

disappointed and disgusted

<p>I purchased a bottle of 1.5l water bonaqwa water. I have close to maybe 2 of these a day. When I purchased this the first week in December I new something did not taste right. I called in immediately and complained. Been such a huge company I thought I would get fantastic service but I was wrong. I waited 4 days. Then a consultant came and picked up the water. Told me that I would get feedback In 7 days. It's now almost a month and nothing. How does this happen. How does such a big company that we support have no feelings towards its consumers. </p>

0
Replies (5)
Coca-Cola South Africa
Coca-Cola South Africa's reply04 Oct 2017, 11:33
Official

We apologise on the delayed response and assistance. Please note that all complaints shall now be answered quick in the future.

Thank you very much.

Best Regards.

lR
lee R's update04 Oct 2017, 11:59
Reviewer Update
Good Afternoon, Please note that i have received a response after almost 7-9 months. How is this possible? Secondly i have not received any feedback from you to what happened. The consultant came and took my water and has not responded. This means that Coca cola is hiding something from me or the service is really terrible. Not even a call to say sorry or to say that you have found something wrong with the water and we are reimbursing you !! Please advise
Coca-Cola South Africa
Coca-Cola South Africa's reply04 Oct 2017, 12:15
Official

Hi Lee,

Please note that we had challenges with our account here and it has since then been handled by a dedicated assistant. all responses and queries shall now be handled by our new assistant. once again we do apologies for this.

thank you and Best Regards.

lR
lee R's update04 Oct 2017, 12:21
Reviewer Update
Hi. Thanks for the reply. However how does this help me solve the issue. Are you saying that because of that issue my issue will not be resolved any longer
Coca-Cola South Africa
Coca-Cola South Africa's reply04 Oct 2017, 12:26
Official

Hi Lee,

what we will try and do for you is to contact people who handled your complaint. please note that some people may not be working for Coke anymore, however we will handle and update you.

we do apologies once again.

Our mandate is to assist all our clients

Best Regards.