JK
Jan K

1 reviews | Active since Dec 2011

06 Aug 2020, 11:11

Contaminated Coca Cola ignored by the company

On 5/8/2020 I bought 2 x 24 x 300ml cases Coke Cola from a wholesaler in Port Elizabeth. Upon opening, I found one bottle having less cooldrink and that it contains an unidentified floating object inside. I immediately took pictures of the contaminated bottle and sent an urgent email with the pictures to Coca Cola South Africa. I received an automated email with reference number from the company (***5). It is 24 hours later, meanwhile, thousands of litres of Coca Cola has been bottled but I have not received any further reaction. The object in the bottle is dissolving - slowly but dissolving. Raising the question: How many other bottles are sealed with similar contamination matter but not noticed by the consumers because the matter has dissolved. This can be a serious health risk! Be aware.

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Replies (1)
Coca-Cola South Africa
Coca-Cola South Africa's reply11 Aug 2020, 18:28
Official
Hi Jan

We sincerely apologize for your experience. Your complaint has been recorded and a consultant will contact you to address the matter further.

Regards
Coca-Cola Customer Care