Condescending Consumer Helpline Surpervisor

I called the Coca Cola South Africa helpline in order to lodge a complaint about a foul tasting bottle of Valpre. I had called previously with no avail and only after I had escalated the situation did I receive and respite. Nevertheless, I persevered and I was finally able to speak to a supervisor/highest ranking person at the call centre. As soon as she answered the lady I was trying to exasperate my complaint to was outright disrespectful, refused to answer basic questions, communicated poorly and spoke down to in the most condescending manner possible. The lady refused to answer me when I asked her to repeat her name to me as she said \I already told you my name in the beginning"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810306;212;14;2;0;1;0;0;2;NULL;NULL;NULL;15/01/31 5:21;15/01/31 3:43;Tripple debit on my account for a single payment!;9,10E+12;;***;I had gone into the truworths gateway store to make a payment to my account on the 25/01/15, the funds where debited off my account, on the 30/01/15 truworths had done an unauthorised debit on my account for the same amount.This was a second debit .I had contacted my bank thinking it was an error on their side and was requested to go to the nearest branch and complete a debit dispute form which takes 3 to 5 working days to get resolved. I then had contacted the truworths contact centre and the agent had informed me that it was an error on truworths side and my account will be credited for the amount that was debited, I was fine with this as errors do occur but this morning for the 3rd time truworths have debited my account. This is totally unacceptable, I don't see how any merchant is authorised to continuously debit a consumers account! If it had been a consumer who was not paying their account on time, the consumer would be charged interest penalties and thereafter handed over to debt collectors. This has placed me in a total inconvenience. I expect truworths to reimburse me and compensate me for this inconvenience.I;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;422800;1213;14;2;0;1;0;0;2;NULL;NULL;NULL;15/01/30 17:31;15/01/31 4:42;Penwell Mhlanga: Rude, Arrogant & Abusive;8,61E+12;Customer Care;***;After doing my shopping, with the necessary help of the staff since the shop is not properly packed, I was truly disturbed when I got to the door. I am 8 months pregnant and am extremely weak and exhausted. I had difficulty even lifting my shopping bag from the cashier's counter. At the door, a very rude and arrogant man with a terrible attitude shouted \ayiphumi itrolley\"" which means I can't exit the shop with the trolley. I told him I am unable to carry the bag because it's heavy. He said that \""okusalayo ayiphumi itrolley\"" [either way"