1 reviews | Active since Feb 2020
Coke poor client services in Mossel Bay
I've had the most terrible experience with this company and their client services. since the day I opened my account at coke I've had nothing but poor service my sales Rep Brandley was on leave the day I opened my account and when he came back from leave he was so shocked and unhappy that my account was opened telling me if he wasn't on leave he would never open my account as the company dont open new Accounts and he canceled my fridge order as I will never be able to compete with the shops around me and so it went on for weeks and months I would always here his going to close my account as he dont want it then coke had a special about if you buy 4 crates you get 1 free but when the delivery guys arrived they told me they know nothing about it I have to ask Bradley about it so I waited for Bradley about a month before he returned to my shop and when i questioned him about it i was told that all foreigners are ***** and he will close my account and never put his foot in my shop i phoned his manager Randell and he told me he will come and have a meeting with me I've been waiting for that meeting for about 2 months now and then i contacted him telling him i have alot of crates of coke in my shop i need to place a order he told me my account is blocked i should rather buy at a whole sale as they cant supply to me i feel that Randell is covering for his staff rather listening to my complain I've been calling customers service and they cant seem to help me cz i was told only randell can fix my account but he refused to do so I've never experienced such bad service from such a big company that they would rather push away they're clients as the company doesn't need us so il be signing up a petition about the sales rep Bradley and his service in Mossel Bay
Thank you for bringing this matter to our attention. Kindly note that the matter has been escalated to the responsible plant for assistance and further feedback will be provided accordingly.
Regards
Coca-Cola Customer Care
Thank you for bringing this matter to our attention. Kindly note that the matter has been escalated to the responsible plant for assistance and further feedback will be provided accordingly.
Regards
Coca-Cola Customer Care
