Coca-Cola Springboks Edition – Flat, Metallic-Tasting Coke and No Customer Service Follow-Up

We purchased a 24-pack of 500 ml Coca-Cola cans featuring the Springboks rugby team logo from Makro, and the quality has been extremely disappointing.

The Coke tastes metallic, as though you are drinking straight from a tin, and it is flat. This is not the quality or taste we expect when purchasing Coca-Cola.

What makes this experience even worse is the lack of customer service.

On 7 October 2026, we contacted Coca-Cola by telephone and spent almost 10 minutes explaining the problem. We were told that the turnaround time was three working days.

To date, we have received no follow-up, no explanation and no resolution.

How can a major international brand promise a turnaround time and then leave a paying customer without any response?

What we want from Coca-Cola:

- An explanation for the lack of follow-up after our call on 7 October. - A proper investigation into the affected batch. - A refund or replacement for the defective product. - A response that demonstrates that customer complaints are taken seriously.

We paid for a 24-pack of Coca-Cola and expected a product of acceptable quality. Instead, we have been left disappointed twice: first by the product and then by the customer service.

Coca-Cola, please respond publicly and resolve this matter.