Coca Cola - Appalling Quality on 1.25l products

Please be informed that this has now been an ongoing issue with the defective / nonconforming Coca Cola product range purchased I logged my complaint on the 29.07.2019 with Tholakele - reference number: ***8 and it was mentioned that all calls are recorded. I requested that Tholakele play back the recording to senior management in order to find a resolution relating to my complaint.

This is the 3rd time having a repetition of the same non-conformance. I did not receive any feedback from my previous complaints on the root cause nor the corrective and preventative action taken by Coca-Cola. Your product is not quality consistent and these are the defects noted on the 1.25 glass bottles: (1 case 12 x 1.25l) purchased at SK Distributors – Lenasia in July 2019) • When opening the lid the glass threads are chipped – concern whether the glass chips has dropped into the product – Health and safety risk should the broken glass be consumed! • The lids cannot be easily opened – creates an inconvenience. • The content is less than ¾ filled – no value for money! • The appearance of the bottling is appalling – dirty, scratched – quality compromised!

All that Coca Cola does when I log my complaint is get a representative to call me and bring two or three 2 litres Coke as a token of good gesture to eradicate the problem. This surely is unacceptable and poor business practise, whereby I do not get any feedback on the corrective and preventive action taken.

I shall await feedback on this complaint and see how it’s dealt with!