Coca Coca withholding my refund

ME TO ABI Area Manager 18 March 2020 Mr Mathebula

Please find attached Bank statement as per our conversation.

Just a recap, on 14 November 2019 I paid R5000 in ABI account for an outstanding balance of R1800. I had expected that the remained would be transferred into my account and be able to made a purchase but I was advised that my account had been frozen. I have since been unable to access those funds.

Please find said payment on page 2 of statement attached. 14 November.

Please assist.

HIS RESPONSE Hi Brian I forwarded your request to my credit department Thank you

AFTER A COUPLE OF EMAILS BACK AND FORTH (16 April 2020)

Good Day We can arrange for a refund. Please see below requirements for a refund 1. Consent letterhead requesting a refund signed by owner, 2. ID copy for security 3. Bank confirmation details from the bank not older than 3 months 4. Proof of payments. Regards, CCBSA Credit Team

I have since sent all their requirements and still no refund.

Is it fair that firstly Coca Cola closes my account without notification and furthermore hold in abeyance my money for the last 6 months. So you don't wanna serve me but you also don't want me to take my money elsewhere???