BROKEN PROMISES NO RESOLUTION

Warning%This is going to be a long post so bear with me. Below is an outline of events and correspondence with Coca Cola following damage to my kitchen cupboards after some bottles of Coke leaked in it.

My review on 10 Jun 2021,

"Coca Cola Broken Promises

On the 20th November 2020 I had contact Coca Cola to complain that 2x 2litre bottles I had stored in my kitchen cupboard had leaked and caused damage to the woodwork of my cupboard and caused mould to start growing in the wood. On the 4th December 2020, a representative had collected the 2 'sealed' bottles in question and had mentioned he would get someone from their bottling department to call me regarding the damages. I received a call on 9th December from a representative from bottling(ccba group) and I explained the situation and that I would like to claim for the damages to be repaired. He asked me to send an email which I did. After follow up request, I received an email on 4 Jan 2021 stating " The manufacturing plant has advised me that there were no manufacturing defects detected during production and the damages noted may have been induced during handling and or storage of the product. Purely in the interest of consumer satisfaction the plant has agreed to pay for the repair to your cupboard. In order for us to proceed, we will need the following documentation... ". All documents were sent through and I have been waiting ever since. The representative I deal with keeps asking me to send an email so he can follow up as he thought it was paid. Its been 5 months now and still nothing. Is this the way Coca Cola SA operates. All promises but nothing at the end... Just keep us hanging"

Coca Cola's response on 10th June Review:

"Good day Eloise

Thank you for bringing this matter to our attention. We are following up on this matter and will revert back shortly.

Kind regards Coca-Cola Customer Care"

My reply on 29th June after having waited so long for them to come back to me: "Following my review on 10th June 2021 I received a phone call from the representative I have been dealing with from the beginning who mentioned that they are trying to find out where payment was made as it was apparently done in May. To be clear no payment was made to myself and I am still sitting with the situation of a cupboard not repaired and overgrowth of mould. It is very disappointing that representatives of the Coca Cola company make promises which they do not keep. I was told they would get back to me soon after their investigation and I have yet to hear from them and its almost the end of June. "

I have since been waiting for a response. We are almost 3 months away from this problem turning a year. Coca Cola please tell me if you will ever honor your commitment. Hugely disappointing for an international company.