Bad service Delivery Issues for months

For the past months it’s been a struggle to get my orders from Coke delivered during December I waited 3 weeks for my order where each week I was promised I would get my stock until I escalated it to the customer service. I have had a new Rep for the past four months only recently met here it’s been a struggle to get hold of my Rep. Last week she asked for my order she never placed it and placed it two days later informing me it will be delivered this Monday of which I didn’t I knew it would not get delivered she is now saying Wednesday that’s after I followed up with her. My concern is that I always have to go to Makro or nearby stores to buy cool drinks these come expensive taking away from my profits . They take us for granted as there is no where else to go really disappointing- ***2 outlet number Previously they also delivered expired cappys of which I had to return