BAD SERVICE COKE REPS

The reps that are assigned to us are pathetic rude and have no idea what they have to do. My Coke fridge is broken, a technician is sent and recommends that they must replace the unit. Th e rep was supposed to come with the paperwork and arrives with nothing and doesnt know why she is here. So its now summer holidays and I'm still waiting for a fridge. My poor customers are getting warm drinks when they ask I inform them and show them the broken fridge. If I havent heard from coke by Tuesday Im replacing Coke with Twizza who are more than happy to replace the fridge and replace the products. I'm certainly not a happy customer