Bad Service

sent a complaint in on the 21 October. My reference is ********** 0.

I received a response on the 24 October from Nathan and responded that same day.

I realised I made a mistake when typing my phone number after not receiving a reference number as it said a number will be forwarded via a text message.

I corrected this on the 26 October and have still not received a response from Nathan.

I followed up on the 31st as to why I have not received any communication, but still nothing!!!

I sent you Facebook page a message on Thursday, 2 November explaining the above and still no response

I completed the questions which were sent to me in the follow up email from Nathan, but nothing as of yet.

Do your customer agents ever work???

This is pathetic service for such a massive company. If this was one single product, I wouldn't have had a problem, but that was not the case!!!