1 reviews | Active since Sept 2017

25 Sept 2017, 14:39

Bad service

Item: Coca-Cola South Africa
Rating: 1
Author: Kausalay P

Re: ******* conduct and bad service

I hereby report ABI for bad service and ******* conduct relating to bribery and *******ion in my attempts to open an account with ABI as well as claim a coca cola fridge that is allocated to new accounts. On 10 April 2017 l tried to open an account for bulk purchases but to date the sales rep named Comfort at Tel: ********** 654. For the past 5 months he avoided my calls and gave me the run around.

I have completed 3 sets of forms and was sent an email confirmation from ABI call centre but 5 months later l have not received any feedback. This service is utterly disgusting for such a reputable brand.

In the current state of the South African Economy it's surprising that organisations and their staff as in sales reps can behave in such a manner towards consumers.

Please advise - How does ABI advertise on national television to assist in SMME's yet fail to comply to advertising standards. False advertising is detrimental to your brand and l will ensure this matter is known in the local media.

Legal action will follow

Regards Kausalay Pillay ********** 012

Legal Advisor: Dhesh Nelson ********** 561

Helpful (0)

Replies (4)

Coca-Cola South Africa's replyOfficial

02 Oct 2017, 13:10

Good day Kausalay,

Thank you for getting in touch with us here.

Please note that your query/complaint is being reviewed. Please assist by answering the below questions that way we can also be able to faster the process.

Where are you based in South Africa?
where is your business being opened

Please note that after answering the above question, we will then be able to address your query/complaint with the relevant personell.

thank you and Best Regards

Coca-Cola South Africa's reply02 Oct 2017, 13:10

Official

Good day Kausalay,

Thank you for getting in touch with us here.

Please note that your query/complaint is being reviewed. Please assist by answering the below questions that way we can also be able to faster the process.

Where are you based in South Africa?
where is your business being opened

Please note that after answering the above question, we will then be able to address your query/complaint with the relevant personell.

thank you and Best Regards

Kausalay P's updateReviewer Update

02 Oct 2017, 16:14

Gauteng and my business is in Lenasia

Kausalay P's update02 Oct 2017, 16:14

Reviewer Update

Gauteng and my business is in Lenasia

Coca-Cola South Africa's replyOfficial

02 Oct 2017, 16:24

Hi Kausie,

Thank yo very much for your response. We are now going to look into your matter.

Best Regards.

Coca-Cola South Africa's reply02 Oct 2017, 16:24

Official

Hi Kausie,

Thank yo very much for your response. We are now going to look into your matter.

Best Regards.

Coca-Cola South Africa's replyOfficial

03 Oct 2017, 19:27

Hi Kausie,

Thank you for your patience. Please note your matter has been escalated and a Coca Cola Representative in your area will contact you and assist with your applications.

Once again thank you for your patience and we do apologies sincerely.

Best Regards.

Coca-Cola South Africa's reply03 Oct 2017, 19:27

Official

Hi Kausie,

Thank you for your patience. Please note your matter has been escalated and a Coca Cola Representative in your area will contact you and assist with your applications.

Once again thank you for your patience and we do apologies sincerely.

Best Regards.