Bad Customer Service

I Bought a buddy Coke a week or two ago, upon leaving the store and arriving at my destination i realized that despite being sealed one of the two cokes were only half full.

I then phoned customer services, logged a complaint. 5 days later a rep called me to say he is gonna come collect the coke and im assuming replace it, we made an appointment for the next day, a half hour after he was meant to be there he said they sent the complaint to bloemfontein not gauteng,

i phoned the Joburg office again and this time the team leader came on the line after i went off at customer service, the team leader promised me that someone from the Joburg office was going to contact me.......well that was days ago and have heard nothing more. so if you have a problem with your coke dont complain cause they dont care