JJ
Jacques J
1 reviews | Active since Dec 2023
29 Dec 2024, 14:39
AI Snow globe OUT OF ORDER !!!
Absolutely disappointed! No “snow globe” ! No prizes! No access to website! No customer support…. This happened with six different Coca-Cola containers and scan codes! I guess Santa is on holiday this year
Helpful (0)
Replies (5)0
Replies (5)
Coca-Cola South Africa's replyOfficial
31 Dec 2024, 08:51Thank you for bringing this to our attention.
Our consumer care agents have been in touch with you to get additional details and to ensure the problem is resolved.
Our consumer care agents have been in touch with you to get additional details and to ensure the problem is resolved.
Please let us know if you need further support.
Coca-Cola South Africa's reply31 Dec 2024, 08:51
Official
Thank you for bringing this to our attention.
Our consumer care agents have been in touch with you to get additional details and to ensure the problem is resolved.
Our consumer care agents have been in touch with you to get additional details and to ensure the problem is resolved.
Please let us know if you need further support.
JJ
A well established brand like Coca-Cola should be able to do BETTER!
Jacques J's updateReviewer Update
31 Dec 2024, 14:27Dear Coca-Cola team.
Once again no luck! Using the direct link sent to me via email I have tried multiple devices and different browsers to access the promotion but to no avail.
Once again I am left disappointed 😔
A well established brand like Coca-Cola should be able to do BETTER!
JJ
Jacques J's update31 Dec 2024, 14:27
Reviewer Update
Dear Coca-Cola team.
Once again no luck! Using the direct link sent to me via email I have tried multiple devices and different browsers to access the promotion but to no avail.
Once again I am left disappointed 😔
A well established brand like Coca-Cola should be able to do BETTER!
JJ
Jacques J's updateReviewer Update
06 Jan 2025, 14:20Seven days later still no further communication! Such a disappointment.
Maybe a little more investigation into the matter, a little more effort or a little more interest in consumer complaints would be nice but then again maybe slacking is a new trend at Coca-Cola?
Maybe a little more investigation into the matter, a little more effort or a little more interest in consumer complaints would be nice but then again maybe slacking is a new trend at Coca-Cola?
JJ
Jacques J's update06 Jan 2025, 14:20
Reviewer Update
Seven days later still no further communication! Such a disappointment.
Maybe a little more investigation into the matter, a little more effort or a little more interest in consumer complaints would be nice but then again maybe slacking is a new trend at Coca-Cola?
Maybe a little more investigation into the matter, a little more effort or a little more interest in consumer complaints would be nice but then again maybe slacking is a new trend at Coca-Cola?
Coca-Cola South Africa's replyOfficial
07 Jan 2025, 10:28Thank you for bringing this to our attention.
Our consumer care agents have been in touch with you to ensure the problem is resolved.
Our consumer care agents have been in touch with you to ensure the problem is resolved.
Please let us know if you need further support.
Coca-Cola South Africa's reply07 Jan 2025, 10:28
Official
Thank you for bringing this to our attention.
Our consumer care agents have been in touch with you to ensure the problem is resolved.
Our consumer care agents have been in touch with you to ensure the problem is resolved.
Please let us know if you need further support.
JJ
Jacques J's updateReviewer Update
07 Jan 2025, 10:35Indeed agents did call and apologise, but I highly doubt the problem was resolved but it is what it is and there was nothing to gain from the AI snow globe so I guess it wasn’t much of a loss besides a visual experience… still expected more from a brand that well known… good job Coca-Cola
JJ
Jacques J's update07 Jan 2025, 10:35
Reviewer Update
Indeed agents did call and apologise, but I highly doubt the problem was resolved but it is what it is and there was nothing to gain from the AI snow globe so I guess it wasn’t much of a loss besides a visual experience… still expected more from a brand that well known… good job Coca-Cola