ABI you don't care about your Customers

Truly shocking service from ABI. Two week we are trying to have a fridge repairs for a faulty compressor. Received Case number etc. The person who answer the call, doesn't pick up case number etc. Eventually pick up the case number to advise the case has been closed, yet the fridge has not been repaired. Need to log again and then have to wait another 12 - 48 hours before case will be attended. SOUTH AFRICA - there is just no more pride in what we are doing, it is just a means of receiving a salary. This boil back to trench diggers who earns R20k a month, this is how ridiculous service became in this country.