ABI - WHAT SERVICE DELIVERY????

Service delivery is RIDICULOUS! As a Restaurant Brand we have been in business with ABI for many years. The chiller they supp**** us with for our soda fountain started leaking on Monday night(10/02/2020), phoned on Tuesday morning and received a reference number. They promised to mark it as urgent. Wednesday morning I phoned them again and according to their records a technician had been here and closed the call. I told them no-one had been here and that the machine is still not in working order. Once again they gave me a new reference number and said they would "escalate" the call-out and that a technician would be here before end of business. Thursday morning I phoned AGAIN as no-one was here and the process was repeated. On Friday morning I phoned them, furious, as it is Valentines day(one of the most busy trade days) and we are struggling with 2 litre cold drinks(which is A LOT more expensive by the way). They once again wanted to provide me with a new reference number. I told them that I will not be taking a new reference number as it gets closed each time and that they were to open one of my previous reference number and ensure the problem gets resolved. The team leader then promised me they would send out a technician. It is a week down the line and guess what.... WE ARE STILL WAITING FOR THE TECHNICIAN TO PITCH!! This is absurd!