TM
Tshegofatso M

1 reviews | Active since Jun 2017

28 Jun 2017, 09:09

ABI Coca Cola Truck Accident

<p>Good day</p> <p>On the 03/06/2017 at around 18:30pm, I had an accident at Nellmapius Pretoria.</p> <p>At the following location: Qwa Qwa stars and Alwyn Rd</p> <p>I have filed an accident report and my case number is as follows: Ar-75/06/2017</p> <p>The truck number plate is as follows: ZML 703 GP</p> <p> </p> <p>What happened is that I came driving down Qwa Qwa stars Rd and arrived at the circle interception. I arrived at the circle first and had right of way, I entered the circle and saw the truck speeding toward the circle from Alwyn Rd as I was about to turn. I stopped out of fear that it was going to run me over, it came into the circle also and yielded but quickly continued driving. It hit my bumper (see attached picture) and I soon chased it, hooting at it for it to stop. It kept driving and I had no other option but to take pictures of it from behind (see attached picture). I could not keep chasing it into a residential area I do not know, I logged in calls to Coca-cola to seek assistance at that time.</p> <p> </p> <p>After the accident, during the weekdays, Coca cola contacted me. They told me that I should contact the truck owner because me and the owner had to settle this. The lady from ABI Assisting me sent me an email informing me that the truck owner has committed to contact me. I waited but the truck owner never called, I called the contact numbers given to me, at first the person who answered said they do not know anything about the accident, secondly a lady told me the owner was sick, few days later I called again, this time I was informed that he had left his phone and had left for work. I left a message, asking for the owner to contact me and to this day I have not heard from him/her. </p> <p> </p> <p>I contacted the ABI lady assisting me after, telling her that I am unsuccessful reaching the truck owner, she then told me that she will contact her superiors and a letter will be written. within the course of two weeks, me sending emails to ABI asking for assisting and ABI drafting their supposed 6 point letter that I received today..........the letter simply informs me that ABI will not be responsible for the damages their branded truck caused because the truck owner is not their employee and also gave me the contact details of the person I could never reach, the owner.</p> <p> </p> <p>I literally have 3 working days to log a claim with my insurance at this point! This just proves that ABI Coke uses their branded trucks selfishly but is not willing to take responsibility for the reckless driving that endangers us drivers. Thanks for the great service ABI Coke!?</p>

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Replies (2)
Coca-Cola South Africa
Coca-Cola South Africa's reply05 Jul 2017, 14:17
Official

Hi There,

Thank you for getting in touch with us.

Your complaint has been forwarded to the relevant department.

The relevant department will revert back to you within 5 working days.

Regards.

TM
Tshegofatso M's update14 Jul 2017, 06:13
Reviewer Update

Thank you

but yesterday marked the end of the 5 working days period, I have not received a call from anyone employed by you guys.