14 days broken fridge

I reported my fridge not cooling on the 4/11/22 with cocacola call centre they said it will be escalted and the fridge will be repaired within 48 hours ... prior to me reporting it at the call centre i logged it with the rep on the 1/11/22 The escalation lapsed its 48 hours over 3 times Its now over a week with no resposne from anyone

I dont understand why this is becoming a compmicated process....the coke reps want money to fix your fridge and 3500 to get a new fridge the shop next to mine just got a new fridge from coke the same week they opened the rep dont take my calls sometime its all ***** if you dont pay you wont get repairs done .....i lost 14 days of coldrink sales wich has negatively impacted my businesses severely

I hope this email reaches the right accordance Regards Daniel Naicker ***