Dreadful service

Dreadful service and refusal for a cash refund after three unsuccessful attempts to duplicate keys. Promises to phone me back were empty as they never phoned back. First I was told that the store only has a cash float of R50 and they undertook to phone me back when they have the full refund. The call never came. When I spoke telephonically to a regional manager she alluded to the fact that the company policy does not allow refunds but that she would discuss it and return my call. Off course, that was another empty promise!! Best is not to support this establishment until they improve their customer service. Don't waste your time.