The bad attitude from Service Manager Jacques

Am writing this very disappointed with CMH Midrand. I booked my vehicle for service on Monday the 14/04/2025 for annual service.

The car didn't have any issues and the reason for service was because it was due and I will be travelling a long distance to Limpopo today on Wednesday. Yesterday the 15/04/2025 i noticed that the vehicle was losing power and making funny sounds.

I called today and i spoke to a very rude white guy who told me straight that he doesn't want to listen to me, when i called the IVR did say all calls are being recorded so i asked him to pull the call because at the end of the call he was denying that he told me that he doesn't want to listen to me. When i call your institution i expect to be listen to first and not deal with people with bipolar tendencies. I want that recording because he is implying that am lying,he never said he is not going to listen to me.

I have explained several times that i declined all other quotes because the car was not having any problem upon bringing it to service and it can't be incovinient for the car to be brought to service on Monday then tuesday it is giving me problems that was not there in the car.

The rating is 0 actually, i then spoke to the service manager Jacques who was very rude to me, he told me straight that he doesn’t want to listen to me, at the end of the call he denies that he said he is not going to listen to me, i asked him to pull the call and listen to it then call me after, he didn’t call, i had to call back and he still insisted that he didn’t say he was going to call me back.

I asked to speak to his boss, he said he was in the meeting and will call me back after the meeting, i guess the manager is still in the meeting now because i still haven't receive the call from his manager.

The unfortunate part of everything is i have decided to part ways with my car’s home because of the sad/horrible experience after 5 years of good service with Renault Midrand.