Renault Midrand

Good day

I hope this finds you well,

I have a problem which i would like you to intervene hopefully it will be resolved. I bought Renault Kwid in Feb 2017, the 27th is the day I collected it. The car didn't have carpets, wash kit and key holder as they have promised. I have been in contact with different personnel regarding the matter with the hope that i will get help unfortunately that hasn't happened. I have been in contact with Daniel Mpete whom happen to have left the company, I then escalated the matter to Riaan Van Wyk who is apparently the operations or sales manager which he didn't even bother to acknowledge my concern and try to can resolve. Till this day and time I have not heard any response from Riaan as the manager of the department not even a simple sorry for all the bad service they have been providing. I also contacted Yvette Smit (Finance and Business Manager) also she promised me that she will escalate the matter to Riaan. Recently like towards end of July I received a called from a guy by the name of Mokobe who wanted to know whether Renault have fulfilled their promise or not regarding the stuff i have been outstanding with which I did brief him of the experience I have had and he promised that he will see that I get the stuff unfortunately its been also an empty promise like his fellow colleagues.

Please see if you can assist as I personally feel like they have not delivered as they should have and that makes them of breach of contract. Renault is obliged to give me all that is due to me just like I'm also expected to pay what is due which I somehow feel that i should also not pay 100% till they deliver fully.