bad bad bad service

I ordered and paid deposit for and part with Adriana the service advisor at chm nissan Midrand. My part that i paid deposit for was sold to someone else without my knowledge and i was never called that it has arrived . I was then told that they will order another one and wil take 10 days all this while im losing business en they cannot be bothered. Not taking in to consideration that my business will have to be on pause for all those days and i am losing money. I then called customer care for more faster service. The customer care consultant gave a rather abysmal service. I had to always call in to get feedback, only when i call he will tell me he has find out form the dealer the progress, promising that he will call , which he never did. There was a point where i even asked to speak to manager, who promised to call back.i asked for time when he will call back and i was told , before the end of the day. I had to call at 1645, i was told the manager left for the day. This goes to show nissan and its employees do not care about their customers ..my abdvise to south africans is nissasan brings their cars to south africa and they dont have after care of the customers. You have to wait for weeks for your car while they dont take into consideration that you are impacted. Im visiting the ambudsman to see my options. To date my taxi is still not fixed en i have employees to pay relying on the income derived from the taxi business, two weeks im still waiting for someone to call me, saturday they promised me the part will be there this week, now today they are telling me anothet two weeks i have to wait