Bad attitude/ No reponse, clutch fault

We purchased a VW Jetta 1.6 Tdi in July last year, we only collected the car in August. In the very same month we took the car back for a check on the clutch as there was an issue with it.

The dealership sales manager confirmed that their was no problems with the car. We took the car on numerous occasions and they kept coming back saying there was nothing wrong with the clutch.

Last we went to CMH midrand was in Sep/ Oct last year. In November we had a death in the family and was unable to take the car to VW for a second Opinion. We took the car on 04.01.2018 to VW in Midrand, they had confirmed that there is a problem with the clutch and we needed to pay R20000 to do the clutch.

The lady at VW also stated that, the dealership should of never sold the car to us, if there was a fault on it. We called CMH Midrand, the Sales manager Ernest smith didn’t want to hear anything from us, and kept saying he cannot assist us in any way. HE was very RUDE and Didn’t want to help The car has a 6 month floor warranty which was confirmed by the sales man Choene. Should anything go wrong they will sort It out. This car still is under 6 months. CMH MIDRAND FAILS TO ASSIST WITH THE FAULT which we complained about at the time of purchase. I have sent so may emails, called them up, but Ernest is to busy. dealer principal never came back to us as well, to date we still have no feedback. the service we are getting after this sales manager took over is Pathetic. We have been regular customers at CMH MIDRAND and have purchased all our vehicles from there.