Worst service and aftersales support EVER

Absolutely worst service and customer care experience in my entire life. I have purchased many vehicles from various franchise dealerships in the past and considered CMH Nissan as a reputable franchisee backed by their promises. WRONG!!!

I purchased a secondhand vehicle from the Ballito branch and was promised everything is in order. The vehicle was delivered to my house with a small crack in the window and the right side mirror casing had a crack. My insurance refused to insure the vehicle and said if water got into the crack it might damage the very expensive electronic components. After fighting for days with the sales agent (Mr C), I was informed they will send someone to quote on the faulty part and other minor issues as I live in Gauteng not KZN. The person arrived and upon inspection found the full service I was promised, never even took place before the vehicle was send to me. He proceeded to quote faults and damages of over R27k on a vehicle I've bought from a reputable dealership not a week before. The "full service" I was told took place, was the replacement of a glove and two breakpads.

I called CMH NISSAN BALLITO, and demanded an explanation. I explained my unhappiness and that I would then rather give the vehicle back if they can't be bothered to fix faults properly or even service the vehicle. I was told they will fetch the vehicle and have all the issues resolved. I was not offered a courtesy vehicle. And after the vehicle was fetched the sales agent tried to force me to send an email stating I am happy with his service.

Today, that is one day short of a month ago. I have not had transport for almost a month and the excuses just keep coming. My vehicle left Ballito three days ago with their courier company on a flatbed. They literally drove past my town yesterday during the day but only decided to call me after 9pm last night to inform me my vehicle was not at the back of the truck so I can either wait YET another day or fetch it myself in Johannesburg.

The dealer principle (Mr V) refuse to speak to me, the sales agent is so unhelpful and the courier company rep (Mr D) is so rude that I am astounded that they still do business

STAY FAR AWAY FROM THIS DEALERSHIP PEOPLE.