UNHAPPY SERVICE! :(

<p>My car was booked in for it’s 90,000km service on 17th May 2016 and I was told that my Control Arm bushes were worn and my alternator belt needed replacing. I then paid the deposit to order the spares and when they arrived I booked my car in on 21st July 2016 for these parts to be replaced.</p> <p> </p> <p>I collected my car at the end of the day (cause I work out of town). On my drive home I realised there was a strange sound coming from the bottom of the car which I couldn’t recall being there before. On discussing this noise with fellow workmates & friends they all thought it could be the shock absorbers that are now making a noise because the bushes are new and they are worn. I carried on driving the car but found the noise was gradually getting worse and to me sounded like something was loose. I phoned their service department on Tuesday 2nd August about this noise and that I wasn’t happy. He told me to bring the car in on Thursday 4th so they could check it out.</p> <p> </p> <p>On Thursday I sent my friend, George in with my car. He explained to the service personnel about the noise, they also said it must be shocks. After some time they agreed to jack the car up and take a look. Some time later they came through and said they fixed the problem. They said it was the stabiliser arm that wasn’t positioned properly and they repositioned it and tightened it. They said that the stabiliser arm was damaged and that I must consider getting it replaced!</p> <p> </p> <p>Now, I have a huge problem with the following facts:</p> <p>· that there’s no way my car was test driven before it was handed over to me – cause the driver would have picked up the noise straight away and made the necessary checks and adjustments. </p> <p>· The fact that the stabiliser arm was not tightened which could have resulted in an accident!!</p> <p>· The arm is now damaged (due to negligence from their workshop) and I must have it replaced at an extra cost to me!</p> <p> </p> <p>I have had all my services with their dealership and never had a problem before, which is why I am dismayed and disappointed at this oversight which has now become my problem. I have sent a number of emails asking for someone to investigate this issue and come back to me, BUT have heard nothing from them at all.</p>